Frequently asked questions
Onboarding & Registration
- Do you accept overseas user?
Yes, we accept students and tutors from anywhere in the world. Please note that payment options availability and our terms vary depending on your location.
- How to become a tutor?
It's easy to become a tutor, kindly head to the tutor registration page.
- When do I receive payouts in account?
Payout is swift and fast, we usually take 3-7 or 14 days to process payout based on you option and eligibility, however on rear occasions their might be certain inter-bank delays or hold.
Refund & Exchange
- What is your Refund & Exchange Policy?
A user may be eligible for a refund, but we do not outrightly approve any refund request, we have emphasised certain precautions to avoiding a need for a refund, like checking seller terms and taking a look at the course outline to see if it aligns with your need.
- How long does it take to get the Refund?
Once we receive your refund request and its approved, please allow us 3-5 business days for your refund to process. Refund amount will be automatically credited to the same form of payment originally used for purchase.
- How do I track my Refund?
To track the status of your refund, kindly refer to your confirmation email that you have received from us.
More help
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