Faqs

Onboarding & Registration

  • Do you accept overseas user?

    Yes, we accept students and tutors from anywhere in the world. Please note that payment options availability and our terms vary depending on your location.

  • How to become a tutor?

    It's easy to become a tutor, kindly head to the tutor registration page. 

  • When do I receive payouts in account?

    Payout is swift and fast, we usually take 3-7 or 14 days to process payout based on you option and eligibility, however on rear occasions their might be certain inter-bank delays or hold.

Refund & Exchange

  • What is your Refund & Exchange Policy?

    A user may be eligible for a refund, but we do not outrightly approve any refund request, we have emphasised certain precautions to avoiding a need for a refund, like checking seller terms and taking a look at the course outline to see if it aligns with your need.

  • How long does it take to get the Refund?

    Once we receive your refund request and its approved, please allow us 3-5 business days for your refund to process. Refund amount will be automatically credited to the same form of payment originally used for purchase.

  • How do I track my Refund?

    To track the status of your refund, kindly refer to your confirmation email that you have received from us.